Jonas Bubela builds tooling at Apple ACPR in Austin.

I maintain Link Tracker for ACPR teams and ship Krevo — cloud storage — on the side. Open to roles.

Timelinenow — 2019

2025 – Present

AppleCare Partner Relations — developer support, plus internal tooling for advisors.

Own tooling and automation that support ACPR advisor workflows — productivity tracking, case volume visibility, and operational status surfaces used across partner teams.
Ship and maintain local-first macOS utilities with on-device data processing, reducing reliance on fragile manual reporting.

Selected work

Link Tracker2025 – Present

macOS menu bar app used by multiple ACPR teams to track shift productivity, average handle time, and case volume in real time.

Core AI Pilot2025

Piloted and fed product feedback on an internal AI tool later integrated into production Core for Apple Support advisors.

2025 – Present

Founder; shipping a production cloud-storage platform alongside Apple.

Launched solo — accounts, billing, sharing, and admin — with reliable uploads up to 5 TB, concurrent transfers, recovery, and quota controls.

2022 – 2025

Promoted from Technical Advisor to Senior Technical Advisor (Level 4), supporting Apple platforms and Media Services.
Took over escalations and L1–L2 consults as a management representative; liaison to engineering on product and safety issues.

Selected work

Carpe Facto Advisor2024

Mapped customer journeys and delivered data-driven insights on software, hardware, and UI issues to reduce contact volume and cost.

QA Field Diagnostics2023

Wrote test cases and ran regression on Apple’s diagnostic console for NPI — launch-day readiness across Apple Store repair software.

2019 – 2022

BBA, Business Computer Information Systems.

Production: TypeScript, Node.js, Python, Swift, PostgreSQL, Supabase, REST, Git, macOS
Also: Full-stack web, CI-minded shipping, Claude Code, Codex, MCP